ak99 Privacy Policy

Welcome to ak99. This Privacy Policy explains how ak99 ("we", "us", or "our") collects, uses, discloses, and safeguards the personal information of players who access and use the ak99 platform at https://ak99.bar. We are committed to protecting the privacy and data security of all players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and beyond.

By registering an account, making a deposit, or otherwise using the ak99 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, please discontinue use of our platform immediately.

📋Information We Collect

We collect several categories of personal information when you interact with the ak99 platform. The types of information collected include, but are not limited to, the following:

• Identity information: full name, date of birth, nationality, and national ID or passport number (required for Know Your Customer (KYC) verification)
• Contact information: email address, mobile phone number, and residential address including city and district within Bangladesh
• Financial information: transaction histories, deposit and withdrawal records, preferred payment methods (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, Mastercard), and bKash or Nagad mobile wallet numbers used for transactions
• Technical information: IP address, browser type and version, device type and operating system, session duration, pages visited, and cookies or similar tracking identifiers
• Behavioral and gaming data: betting history, game preferences, bonus usage, session frequency, and responsible gaming self-assessment responses

⚙️How We Use Your Information

ak99 uses the information we collect for specific, legitimate purposes. We do not use your personal data in ways that are incompatible with the purposes for which it was originally collected. Our key uses include:

• Account management and verification: creating and maintaining your player account, verifying your identity via KYC, and ensuring only eligible players (21+) access restricted content
• Transaction processing: handling deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels, and preventing fraudulent transactions
• Platform improvement and personalization: analyzing usage patterns to improve game offerings, optimize user experience, and deliver relevant promotions tailored to your playing habits
• Regulatory compliance and responsible gaming: meeting applicable legal obligations, carrying out anti-money laundering (AML) checks, and enforcing responsible gaming measures including deposit limits and self-exclusion requests
• Customer support: responding to your queries, complaints, and support requests submitted through our contact channels, and maintaining records of communications for service quality assurance

🤝Data Sharing and Disclosure

ak99 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may, however, share your data with trusted partners in the following limited circumstances:

• Payment processors and banking partners: data necessary to complete your deposit or withdrawal transactions is shared with providers such as bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks in Bangladesh, strictly to process payments
• Technology and platform service providers: third-party vendors who host our servers, provide cybersecurity services, deliver analytics tools, or supply game content (such as Pragmatic Play, Evolution Gaming, Spribe) may receive access to data only to the extent required to perform their services
• Legal and regulatory authorities: we may disclose your information to competent authorities when required by applicable law, court order, or in connection with an investigation into fraud, money laundering, or other unlawful activity
• Business transfers: in the event of a merger, acquisition, or sale of all or part of ak99's business assets, your personal data may be transferred as part of that transaction, subject to equivalent privacy protections

All third parties with whom we share data are bound by contractual obligations to keep your information secure, use it only for the agreed purpose, and comply with applicable data protection standards.

🍪Cookies and Tracking Technologies

ak99 uses cookies, web beacons, and similar technologies to enhance your experience on our platform. Cookies are small text files placed on your device that help us remember your preferences, keep you logged in during a session, and understand how you navigate the site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them).

You may configure your browser settings to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of certain features on the ak99 platform, including login persistence and personalized recommendations. By continuing to use our platform without adjusting your cookie settings, you consent to our use of cookies as described in this policy.

🗄️Data Retention

ak99 retains your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law and regulatory obligations. For active player accounts, we retain your data throughout the duration of our relationship with you. Following the closure of your account, certain categories of data (particularly identity and financial records) may be retained for a minimum period to satisfy our legal compliance, AML obligations, and fraud prevention requirements.

When data is no longer required for any lawful purpose, we securely delete or anonymize it in accordance with industry best practices for data disposal.

🔒Data Security

Protecting your personal information is a core responsibility at ak99. We implement a range of administrative, technical, and physical security measures designed to guard against unauthorized access, alteration, disclosure, or destruction of your data. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, firewalls and intrusion detection systems, strict access controls ensuring only authorized personnel can access sensitive player data, and regular security audits conducted by qualified security professionals.

While we take every reasonable precaution, no method of transmission over the internet or electronic storage is 100% secure. In the unlikely event of a data breach that affects your rights and freedoms, ak99 will notify affected players as required by applicable regulations and take immediate steps to contain and remediate the incident.

🧑‍⚖️Your Data Rights

As a player on the ak99 platform, you have the following rights with respect to your personal data. You may exercise these rights at any time by contacting us at the email address provided in this policy:

• Right of access: you may request a copy of the personal data we hold about you and information about how it is being processed
• Right of rectification: if any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it
• Right to erasure: subject to our legal retention obligations, you may request the deletion of your personal data when it is no longer necessary for the purposes it was collected
• Right to restrict processing: you may request that we limit how we process your data in certain circumstances, for example while a dispute about accuracy is being resolved
• Right to withdraw consent: where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal

Please note that certain rights may be subject to limitations where applicable law requires us to retain or process data, particularly in relation to AML, fraud prevention, and regulatory compliance obligations. We will respond to all verified data rights requests within a reasonable timeframe.

💳Third-Party Payment Providers

When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, or any bank transfer service, your transaction data is processed by the respective payment provider under their own privacy policy and terms of service. ak99 is not responsible for the data handling practices of these independent third parties. We strongly encourage you to review the privacy policies of your chosen payment provider before initiating transactions.

We apply strict vendor due diligence and require all payment partners to maintain appropriate security and data protection standards consistent with applicable regulations.

🔞Minors and Age Restrictions

ak99 strictly prohibits the use of our platform by anyone under the age of 21. We do not knowingly collect, store, or process personal information belonging to individuals under 21 years of age. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information from our records. If you believe a minor has registered on our platform, please contact us immediately at [email protected] so we can investigate and act accordingly.

📝Changes to This Privacy Policy

ak99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the evolution of our platform. When material changes are made, we will update the "Last Updated" date shown at the top of this page and, where appropriate, provide notice to registered players via email or an in-platform notification.

Your continued use of the ak99 platform after any updates to this Privacy Policy constitutes your acceptance of the revised terms. We recommend that you review this policy periodically to stay informed about how we protect your data.

✉️Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the way ak99 handles your personal data, please contact our support team. We are available around the clock (24/7 Bangladesh Standard Time, UTC+6) to assist you.

Email: [email protected] (plain text only — not a clickable link)