ak99 Terms & Conditions

📋1. Introduction

Welcome to ak99, Bangladesh's trusted online sportsbook and casino platform. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player") and ak99 ("we", "us", "the Platform") governing your access to and use of the ak99 website, mobile interface, games, betting markets, and all associated services.

By registering an account, placing a bet, accessing any game, or simply browsing the platform, you confirm that you have read, understood, and accepted these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately discontinue use of ak99.

✅2. Eligibility & Age Requirements

Access to and use of ak99 is strictly restricted to individuals who meet all of the following criteria. We take eligibility compliance seriously, and accounts found in violation will be suspended without prior notice.

• You must be at least 21 years of age. ak99 enforces a strict 21+ only policy. Underage gambling is illegal and actively prevented through identity verification.
• You must be a resident of or physically located in a jurisdiction where online gambling is permitted. It is your sole responsibility to determine whether gambling is legal in your location.
• You must not be listed on any self-exclusion register, regulatory exclusion list, or have a previously closed or suspended ak99 account.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to your country or territory of residence.

👤3. Account Registration & Verification

To access the full range of ak99 services including sports betting, live casino, slots, and crash games, you are required to create a personal account. You agree to provide accurate, current, and complete information during the registration process, and to update this information if it changes at any time.

ak99 reserves the right to request identity verification (KYC) at any stage. This may include submission of a government-issued photo ID, proof of address (such as a utility bill or bank statement dated within 90 days), and proof of ownership of the payment method used for deposits or withdrawals. Failure to complete KYC within the specified timeframe may result in temporary account restrictions or permanent closure.

• Each player is permitted to hold only one (1) registered account on ak99. Duplicate accounts will be closed and any balances forfeited.
• You are solely responsible for maintaining the confidentiality of your login credentials. ak99 will not be held liable for any losses resulting from unauthorized access caused by your failure to protect your account details.
• ak99 does not permit the use of bots, scripts, or automated software to interact with the platform. Any detected use of such tools will result in immediate account termination and forfeiture of funds.

💳4. Deposits, Withdrawals & Payment Methods

ak99 supports instant deposits and withdrawals via multiple locally trusted payment channels. All transactions are processed in Bangladeshi Taka (BDT) unless otherwise stated. The platform does not charge transaction fees on standard deposits or withdrawals; however, your payment provider may apply their own charges.

Accepted payment methods include:

• Mobile banking services: bKash, Nagad, Rocket, and Upay — supporting instant peer-to-peer transfers with no processing delay during standard operating hours.
• Bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and other major Bangladeshi financial institutions.
• International card payments via Visa and Mastercard (subject to bank approval and regional availability).
• Withdrawal requests are typically processed within 1–24 hours. During periods of high demand or following a KYC request, processing time may be extended to 3 business days.

ak99 reserves the right to request verification of the payment method before processing any withdrawal. All funds must be withdrawn to the same method used for the original deposit unless a documented exception has been approved by our support team.

🎁5. Bonuses, Promotions & Wagering Requirements

ak99 periodically offers promotional bonuses including welcome bonuses, reload bonuses, free spins, cashback offers, and tournament prizes. All bonuses are subject to the following conditions:

• Each bonus offer is valid only for the period specified in the individual promotion. Expired bonuses are automatically forfeited and cannot be reinstated.
• Wagering requirements must be fulfilled in full before bonus funds or associated winnings may be withdrawn. The standard rollover for the ak99 welcome bonus is 20x unless stated otherwise in the specific promotional terms.
• Bonuses are issued to a single account per household, per device, per IP address, and per payment method. Any attempt to abuse bonus offers through multiple accounts or coordinated play will result in disqualification and forfeiture.
• ak99 reserves the right to modify, cancel, or withdraw any promotion at any time without prior notice. This includes changing the wagering requirement, minimum odds, eligible games, or the total bonus amount.

Free spins awarded as part of a promotion are denominated in BDT at the rate specified in the promotion. Winnings from free spins are credited as bonus funds and subject to the stated wagering requirement before withdrawal.

🏏6. Betting Rules & Sports Wagering

ak99 offers pre-match and in-play betting across cricket, football, kabaddi, tennis, and over 60,000 monthly events. All bets are subject to the following rules regardless of the sport or competition, including BPL, IPL, T20 World Cup, and international fixtures:

• Bets are final once confirmed. No cancellations are permitted after confirmation unless the event is officially abandoned, postponed, or ruled void by the governing body.
• In the event of a technical fault, data feed failure, or odds error, ak99 reserves the right to void affected bets and return stakes to the player's account without liability.
• Maximum bet limits apply per market and per event. These limits may vary depending on your account tier, the sport, and the specific competition. ak99 may adjust limits for individual accounts at its discretion.
• Any winnings generated through exploitation of pricing errors, system glitches, or coordinated match-fixing activity will be voided. ak99 cooperates with relevant authorities to report and investigate suspected match manipulation.

🛡️7. Responsible Gaming

ak99 is committed to promoting safe, responsible, and enjoyable gaming experiences for all players. We encourage users to set personal deposit limits, session time limits, and loss limits within their account settings. Players who feel that gambling is negatively affecting their life are strongly encouraged to contact our support team at [email protected] to request a voluntary self-exclusion, cooling-off period, or a permanent account closure.

This platform is strictly for adults aged 21 and above. If you believe a minor has accessed our platform, please contact us immediately. ak99 complies with internationally recognised responsible gaming standards and recommends players review the dedicated Responsible Gaming page for full guidance.

🔐8. Privacy & Data Protection

Your personal data is collected, stored, and processed in accordance with our Privacy Policy. By creating an account on ak99, you consent to our collection and use of your personal information for account management, identity verification, fraud prevention, customer support, and regulatory compliance purposes.

ak99 employs industry-standard SSL encryption across all data transmissions to protect your financial and personal information. We do not sell or rent your personal data to third parties for marketing purposes. For full details on how we handle your data, please refer to our Privacy Policy page.

©️9. Intellectual Property

All content on the ak99 platform — including but not limited to software, text, graphics, logos, icons, images, audio clips, game interfaces, and the overall design and layout — is the exclusive intellectual property of ak99 or its licensors. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform solely for personal, non-commercial entertainment purposes. You may not copy, reproduce, distribute, transmit, broadcast, display, create derivative works from, or exploit any part of the platform without prior written consent from ak99.

🚫10. Prohibited Activities

Users of the ak99 platform are strictly prohibited from engaging in any of the following activities. Violation of these prohibitions may result in immediate account termination, forfeiture of balances, and referral to law enforcement authorities where applicable:

• Money laundering, structuring transactions to avoid detection, or using the platform to disguise the origin of illegally obtained funds.
• Collusion with other players, match-fixing, or any form of coordinated cheating designed to gain an unfair advantage over the platform or other users.
• Use of automated software, bots, scrapers, or artificial intelligence tools to interact with the platform in any way not explicitly authorised in writing by ak99.
• Creating multiple accounts to claim duplicate bonuses, circumvent restrictions, or exploit promotional offers beyond their intended scope.
• Engaging in fraudulent chargebacks, reversals, or disputes with payment providers in bad faith after receiving services or winnings from ak99.

⚖️11. Limitation of Liability

To the maximum extent permitted by applicable law, ak99 and its officers, directors, employees, agents, and technology providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to loss of winnings, loss of data, loss of goodwill, service interruption, or technical failure.

ak99 makes no warranty that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. The platform is provided on an "as is" and "as available" basis. Your use of the platform is entirely at your own risk.

✏️12. Amendments to Terms

ak99 reserves the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice. Changes take effect immediately upon publication on the platform. It is your responsibility to review these Terms periodically. Continued use of ak99 following any amendment constitutes your acceptance of the revised Terms. Where changes are material, we will endeavour to notify registered users via email or an in-platform notification.

🌏13. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with applicable international online gaming principles and the laws of the jurisdiction in which ak99 operates. In the event of a dispute between you and ak99, we strongly encourage you to first contact our customer support team to seek an amicable resolution. Unresolved disputes may be escalated through the formal dispute resolution mechanism described in our support documentation. All times referenced in dispute processes use Bangladesh Standard Time (BST, UTC+6).

✉️14. Contact Information

If you have any questions, concerns, or requests relating to these Terms & Conditions, our support team is available 24/7 to assist you. We aim to respond to all formal inquiries within 24 hours during standard Bangladesh business hours.

Email: [email protected]